WellCooRx Health Navigator Network PLLC

Checkout Terms & Conditions

By purchasing any service, membership, consultation, or gift card from WellCooRx Health Navigator Network PLLC ("WellCooRx"), you acknowledge that you have read, understood, and agree to be bound by the following Terms & Conditions.

1. Nature of Services & Clinical Disclaimers

Educational & Consulting Scope: WellCooRx provides pharmacist-led healthcare consulting, medication education, healthcare navigation, care coordination, and educational services.
No Medical Care or Prescribing: Our services are strictly educational and supportive. Our pharmacists do not diagnose medical conditions, prescribe medications, alter drug dosages independently, or provide emergency care. All insights provided are intended to help you have informed discussions with your doctors.
Not a Substitute for Professional Medical Advice: Our services are not a substitute for medical diagnosis, treatment, or care provided by your physician or other licensed healthcare providers. Final treatment and medication decisions remain entirely between you and your healthcare providers.
EMERGENCY WARNING: If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. Do not rely on WellCooRx for urgent clinical issues.

2. No Provider-Patient Relationship

Purchasing a service does not establish an ongoing pharmacist-patient relationship, a primary care relationship, or a formal clinical duty of care. Recommendations are short-term, informational, and based strictly on the health data you self-report.

3. Geographic & State Licensing Restrictions

Our services are governed by state professional licensing laws. By purchasing a service, you certify that you are a legal resident of, or are physically located within, the states where WellCooRx is legally authorized to operate at the time services are rendered. WellCooRx reserves the right to refuse or cancel service if a client requests consultations from a jurisdiction where our pharmacists are not licensed to practice.

4. Customer Responsibilities

You agree to:

Provide complete, accurate, and up-to-date health, medication, allergy, and insurance information.
Promptly notify WellCooRx of any changes that may affect the services provided.
Continue following the treatment plans and medical advice of your regular physicians.

5. Appointments, Cancellations, & Rescheduling

Please arrive on time for your scheduled virtual or phone appointment.
Appointments canceled or rescheduled with at least 24 hours' notice may be moved to a new date without charge.
Missed appointments ("no-shows") or cancellations made with less than 24 hours' notice are subject to the full service fee, and no refund will be issued.

6. Membership Services

Membership benefits begin immediately after successful enrollment and receipt of payment.
Benefits are accessible only while your membership account remains active and in good standing.
Membership fees are billed automatically on a recurring basis according to your selected billing cycle (e.g., monthly, annually).
Members may cancel future renewals at any time through their account portal. Services and access provided prior to the cancellation date are non-refundable.

7. Payments & Billing

Payment is due in full at the time of booking or enrollment unless otherwise stated.
By providing your payment information, you authorize WellCooRx to charge the applicable fees for the services, gift cards, or memberships you purchase.
You are responsible for maintaining valid, updated payment methods on file for recurring memberships.

8. Refund Policy

Consultation Fees: Consultation and service fees are non-refundable once the service or session has been initiated or delivered.
Gift Cards: Gift cards are strictly non-refundable and cannot be redeemed for cash, except where explicitly required by applicable law.
Provider Cancellation: If WellCooRx is unable to fulfill a scheduled service due to internal scheduling conflicts or technical failures, a full refund or a complimentary rescheduling option will be provided. Approved refunds will be issued to the original payment method.

9. Gift Cards

Gift cards issued by WellCooRx:

Never expire, unless an expiration date is required or mandated by local law.
May only be redeemed toward eligible WellCooRx services.
Will not be replaced, refunded, or credited if lost, stolen, or destroyed.

10. Intellectual Property Rights

All materials, educational resources, medication checklists, PDFs, guides, graphics, website content, and customized navigation plans provided to you by WellCooRx are the exclusive intellectual property of WellCooRx Health Navigator Network PLLC.

These materials are provided solely for your personal, non-commercial use.
You may not copy, distribute, modify, publicly display, or resell any materials provided by WellCooRx without express written consent.

11. Privacy & HIPAA Compliance

Your personal and health information will be handled with strict confidentiality in accordance with our Privacy Policy, as well as applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

12. Communication & Text Messaging Consent

By providing your phone number and/or email address, you expressly consent to receive administrative communications regarding your appointments, billing updates, service notifications, and refill coordination. Standard text messaging and data rates may apply. Marketing communications will only be sent if you explicitly and separately opt-in.

13. Limitation of Liability

To the maximum extent permitted by applicable law, WellCooRx Health Navigator Network PLLC, its owners, employees, and independent contractors shall not be liable for any indirect, incidental, special, exemplary, or consequential damages (including, without limitation, health complications, missed diagnoses by your primary physicians, or loss of data) arising out of or in connection with the use of our educational and navigational services. Our total liability for any claim arising out of this agreement shall not exceed the total amount paid by you to WellCooRx for the specific service in question.

14. Dispute Resolution, Governing Law, & Venue

Governing Law: These Terms & Conditions and any disputes arising out of them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Jurisdiction & Venue: You agree that any legal action, arbitration, or proceeding arising out of or relating to these Terms must be brought exclusively in a state or federal court located in Collin County, Texas, and you consent to the personal jurisdiction of such courts.

15. Severability

If any provision or clause of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that specific provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of this agreement shall remain in full force and effect.

16. Changes to Terms

WellCooRx reserves the right to update or modify these Terms & Conditions at any time without prior notice. The most current version will always be posted on our website, and your continued purchase or use of services constitutes acceptance of the updated terms.

17. Final Agreement & Authorization

By completing your purchase, checking the "I Agree" box, or submitting payment, you formally acknowledge and affirm that:

You have read and fully understand these Terms & Conditions.
You understand the precise scope, educational nature, and legal limitations of the services provided.
You authorize WellCooRx to charge your payment method for the selected services or membership.